We are the storm damage experts and the go-to professionals for hail damage. Our team provides exceptional insurance claims assistance to ensure you get the help you need.

Rocky Top Roofing Inc.
Rocky Top Roofing Inc.
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    • Home
    • Financing
    • Contact Us!
    • Mission Statement
    • Insurance Claims Handling
    • Warranties
    • Roof Term Definitions
    • Frequently asked ?
Call Rocky Top Roofing Now —
  • Home
  • Financing
  • Contact Us!
  • Mission Statement
  • Insurance Claims Handling
  • Warranties
  • Roof Term Definitions
  • Frequently asked ?
Call Rocky Top Roofing Now —

FAQ

Please reach us at admin@rockytoproofing.net if you cannot find an answer to your question or contact us through the website if you have a specific question. 

We offer a range of roofing services including repairs, installation, and maintenance for residential properties.


The cost of roof repair varies depending on the extent of the damage and the type of roofing material. Contact us for a quote.


Flashings are the #1 cause of leaks. An improperly flashed dormer, chimney, or wall is typically found. Secondly would be pipe boots with worn out rubber seals. 


No! The only time a claim is recommended is when the repair costs are going to be more than the deductible. Is there actual storm damage? Then we have to ask whether the roofs normal wear and tear condition will red flag the carrier for cause to cancel coverage. 


The insured, a licensed Public Adjuster, or an attorney. 


1 claim, no. Multiple claims in a 3 year period will alert a carrier.
A. Was the claim warranted?
B. Were repairs made each claim? 


Short answer, no. A roofer can only document damage and provide an estimate for repair. Negotiating, questioning coverages, policy interpretation is for an insured, Public Adjuster, or attorney to do. 


As a licensed Public Adjuster, we are legally assisting claims, where most others are doing so against The State of Tennessee law statutes. Each claim has its own Public Adjuster assigned to assist the claims process. 


I have heard this question, as well as asked it myself, prior to becoming licensed. We use the same estimating software that carriers do called Xactimate. Someone will scream “conflict” when they can’t / won’t become licensed, or an adjuster that doesn’t want to properly adjust the claim. There’s not a conflict when a claim is legally and ethically being handled. 


Contact the State of Tennessee licensing board. Roofers regarding insurance claims are governed by both the Contractors Licensing Board and the Department of Insurance. 


If repairs were made or protection duties were performed, they are owed for actual work agreed to. Unless they are a Public Adjuster, they are not legally owed a % or flat fee for assisting with your claim. 


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